秋招｜入职即享三折内购！出差五星级酒店标配，DIOR 招募CDM Intern

进奢侈品行业的机会来啦！

秋招已经步入高潮

DIOR正在招聘CDM实习生

中英文双语者优先、留学生优势大

感兴趣的同学，赶快来投递吧！

职位描述：

• Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each remote interaction
• Consistently provide a highly professional approach and outstanding service Communicate effectively and with empathy via phone and email
• Ensure that all customer communications are handled in line with Dior policies and processes
• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers
• Liaise with in store sales assistants to give them accurate information
• Drive to achieve and exceed goals and planned KPI’s
• Recommend new and innovative approaches to address customer concerns and share successful ideas within the team
• Ensure accurate data is included for statistics and workload analysis
• Develop excellent working relationships within the Dior network.

  
  

职位要求：

• University student major in Finance and Accounting preferred
• Strong understanding of retail business operations
• Strong analytical, reporting and presentation skills
• Strong understanding of the luxury standards and service
• Proficient in use of Window Office (Excel, Word, PowerPoint)
• Quick adaptation to a new software/system
• Time Management Skills
• Committed, flexible, self-motivated
• Passionate about CRM, Marketing and Customer Behavior
• Preferably previous experience in luxury customer service (retail)
  Outstanding communication skills, both written and verbal
• Strong styling and empathetic skills
• Clear demonstration of a customer first mind-set
  Fluent in English

  
  

工作地点：London

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809Dior UCL 2023

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