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度过宅家已久的春天，各地基本都复工复产了。面对酒店收益的巨大压力，以往只有快捷酒店才会提供的钟点房服务，现在一些星级酒店也破天荒地推出了小时房团购预订。
去钟点房到底做什么呢？酒店方面前期还特地做了一个市场调查，客户需求还是比较多样化的，比如家里或者宿舍停电，去小时房洗澡澡；去外地考试，中午去小时房午休；等火车，赶飞机；甚至还有被家务和孩子包围的宝妈，偶尔也会去钟点房“静静”享受一下独处的时光。
毕竟现在与过去有些不一样了，人们的消费水平提高了。虽然钱多了，但是烦恼也多了，所以钱不再是首要问题，在舒适的环境里放松身心成了人们的第一目标。
每次去五星级酒店，房间里面都收拾的挺好。冰箱里有放好饮料酒水，洗手间摆放好毛巾洗漱用品，窗外风景怡人，室内还有一股淡淡的幽香，一切都好。唯独电子秤用不了无显示，这可是个非常重要的细节。
现在不管男生女生，控制体重是大家永不腻烦的课题，冲完澡都会习惯性地上去站一站。酒店为了更好服务客人，还特地准备了电子秤，现在不显示了可是急人。选择五星级酒店的钟点房就是为了享受优质的服务，时间有限，不可能再找酒店方面改善，确实有点扫兴，下次要考虑考虑要不要再次光临。
如果说要解决这个星级酒店众多房间的电子称不显示的问题，到底有什么妙招呢？
其实，我们的酒店工作人员每天都在做标准化的清洁动作，如果用专业的5S标准来规范呢？5S即整理、整顿、清扫、清洁、素养。其中
整理，区分物品的用途，清除多余的东西；
整顿，物品分区放置，明确标识，方便取用；
清扫，清除垃圾和污秽，还要点检并清除设备功能障碍；
清洁，环境洁净制定标准，形成制度；
素养，养成良好习惯，提升人格修养。
所以，酒店工作人员在做第三步清扫动作的时候，一定要点检房间的各个电子电气设备的状态。比如空调、电视、电话、台灯、还有新服务项目电子称。
质量就在我们身边，所有的产品和服务的质量都在于我们客户是否满意，在于客户的心理感受。尤其是酒店等服务业，能否打动客户的内心就在于客户还否愿意继续选择酒店的服务。 ********************************
我们的宗旨：传播质量思想，促进质量提升。每天投资10分钟，与您一起缔造高品质的生活！
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After spending a long time in the spring, each enterprise basically returned to work and production. In the face of the huge pressure of hotel revenue, in the past only express hotels will provide hourly room service, now some star hotels also launched the first group purchase booking hours.
What do customers usually do when they go to the hourly room? According to market research, customers' demands are diversified, such as power failure at home or dormitory, so they take a bath in an hour room; Go to examination, and they need to have lunch break at noon; Waiting for the train, catching the plane; There is even mothers surrounded by housework and children, and they may occasionally go to the hour room "quietly" enjoy a time alone. Things are a little different now. People are spending more. Although they have more money, but they also get more troubles. Money is no longer the primary concern, and relaxing in a comfortable environment has become their primary goal. Every time I go to a five-star hotel, the room is in good order. There are good drinks in the refrigerator, good towels and toiletries in the bathroom, pleasant scenery outside the window, and a faint fragrance in the room. The only thing that doesn't meet my requirement is the electronic scale, which is a very important detail.
Now regardless of the boys and girls, weight control is everyone's eternal topic, so we always want to get our weight after a shower. In order to better serve guests, the hotel also specially prepared electronic scales. But it doesn't work right now. That we choose an hourly room in a five-star hotel is to enjoy quality service. Due to the limited time, I can not get them improved, which is a little disappointing. I'll consider if I would come here again next time. If we want to solve the problem of electronic scale of many rooms in this star-rated hotel, what's the best way to do it? As a matter of fact, our hotel staff do standardized cleaning every day.What if we use the professional 5S standard?. Structurise、Systematise、Sanitise、Standardise、Self-discipline. Among them: Structurise: Distinguish the use of items and get rid of unwanted items Systematise: Items are placed in different zones, and we clearly marked them for easy access; Sanitise: Remove garbage and filth, as well as check and remove equipment dysfunction Standardise: Standards and systems shall be formulated for environmental cleanliness Self-discipline: Form good habits and improve your personality Therefore, when our hotel staff is sanitising, they must check the status of various electrical and electronic equipment in the room. Such as air conditioning, TV, telephone, desk lamp, and new service item electronic scale. Quality is all around us. The quality of all products and services depends on the satisfaction of our customers and their psychological feelings. In particular, for the hotel and other services, whether customers are willing to continue to choose the service of the hotel depends on whether they can touch the hearts of customers.
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发表于 2020-5-15 06:00:00
