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邮轮英语 I 你知道客房清洁的标准吗?

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发表于 2020-4-22 17:11:47 | 显示全部楼层 |阅读模式

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客房部门清洁标准

Standards of cleaning for Hotel Housekeeping Department

为了让客人获得宾至如归的入住体验,酒店客房部及其客房服务员应遵循一系列详细的程序和清洁规范,从而吸引更多新客及“回头客”的光顾。

系统的方法可以节省能源、时间、金钱,还可以提高客人满意度。除此之外,还能提高执行此类任务的客房服务人员的效率和满意度。

客房部门亦是邮轮极为庞大的部门之一。那么,无论身为邮轮在职海乘人员的你,还是即将参加面试的准海乘儿们,你们知道客房清洁的标准吗?知道常规的客房清洁和深度清洁有什么不同吗?

别急,先来读文章,看能不能找到答案吧~

(PS:国际邮轮面试中很有可能问到这个问题哦,别怪我没告诉你)

Tips

The sequence of room cleaning should always consist of 1) Preparation, 2) Actual Cleaning and 3) Final Check. The housekeeping floor supervisors should perform a detailed final check before releasing the rooms for arrivals because this is an integral part of the guest room cleaning.

房间清洁的顺序应始终由(1)准备,(2)实际清洁,和(3)最终检查组成。客房部主管应在放行房间进出之前进行详细的最终检查,因为这是客房清洁的不可或缺的部分。

Depending on the purpose of the area&surfaces  to be cleaned, various standards of cleaning may be imposed. Once a standard has been established, there should be strict adherence to the cleaning methods required, & efficient training & supervision is called for.

根据要清洁的区域及不同的表面,可以增加各种清洁标准。一旦建立了标准,就应该严格遵守所需的清洁方法,并要求进行有效的培训和监督。

The different standards of cleaning for different surfaces and areas, as follows:

不同表面和区域的不同清洁标准如下:

Physically clean

When the standard is set, the area or surface is supposed to be free from apparent dust & dirt, as when wiped by hand.

设定标准后,当用手擦拭时,应认为该区域或表面没有明显的灰尘和污垢。

Chemically clean

This standard means that the area should be free from harmful chemicals on the surfaces & in the surrounding air.

该标准意味着该区域的表面和周围空气中应无有害化学物质。

Bacteriologically clean

To meet this standard, the surfaces should be cleaned so as to be free from any harmful bacteria that may cause disease or infection. This is referred to as 'clinical standard’as most hospitals follow this standard for their general wards.

为了达到此标准,应清洁表面,使表面不含任何可能引起疾病或感染的有害细菌。这被称为“临床标准”,因为大多数医院的普通病房都遵循该标准。

Entomologically clean

This means that the area should be free from harmful insects or pests.

这意味着该区域应没有有害昆虫或害虫。

Osmologically clean

This cleaning standard demands that the surfaces & areas should be free from any organic or inorganic matter that may emit an odour.

  此清洁标准要求表面和清扫区域应不含任何可能散发异味的有机或无机物质。

Terminally clean

This refers to the standard of cleaning usually in operation theatres & intensive care units in hospitals, where surfaces need to be constantly sanitized against all kinds of pathogenic microbes.

这是指通常在医院的手术室和重症监护室中进行清洁的标准,在这种情况下,需要对各种表面的病原微生物进行持续消毒。

Regular Cleaning of Guest Rooms 

Vs 

Deep Cleaning?

常规客房清洁vs深度清洁?

The Room attendants should always keep in mind that the cleaning of a guest room begins the moment the room attendant approaches the guest room door. He/She should always respect the privacy of the guest and follow the standard operation procedure for knocking and entering the guest room.

客房服务员应始终牢记,客房服务员从接近客房门的那一刻起便开始清洁房间。他/她应始终尊重客人的隐私,并遵循敲门后进入客房的标准操作程序。

As mentioned at the beginning of this article the final check is the most critical step in guest room cleaning, This makes the difference between just cleaning the room and delivering a professional job. Using a guestroom inspection checklist ensures that the desired results or standards of the hotel are consistently achieved.

如本文开头所述,最终检查是清洁客房中最关键的步骤,这使清洁房间和提供专业工作之间有所不同。使用客房检查清单可确保不断达到酒店的预期结果或标准。

Another advantage of inspecting the room is to find any problems that may have been overlooked during the room cleaning well before the guest notice it and raise a complaint or dissatisfaction.

检查房间的另一个好处是,在客人发现并引起投诉或不满之前,要在房间打扫期间发现所有可能被忽略的问题。

Also, a routine cleaning can maintain a guestrooms fresh, clean and spotless in appearance for a certain period of time. But after a while, all rooms should undergo deep cleaning. Using a deep cleaning or spring cleaning checklist ensures that all areas are covered during the deep cleaning process and also a special schedule is followed for the deep cleaning activity of all guest rooms.

而且,常规清洁可以在一定时期内使房间保持空气清新,外观干净无污染。但是每隔一段时间,所有房间都应进行深度清洁。使用深度清洁或春季清洁核对清单可确保在深度清洁过程中覆盖所有区域,并遵循针对所有客房的深度清洁活动的特殊时间表。

END

国际邮轮客房部门招聘中,详情请联系我们:

嘉年华国际邮轮管理服务(河南)有限公司

Henan Jianianhua International Cruise Training&Service Co.,Ltd.

电话(微信同号)

18538783300(Amber)

邮箱

amber@jianianhuacn.com

WEB

www.jianianhuacn.com

地址

中国·郑州·郑东新区升龙广场2号楼A座604

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